Allow the Agent Kernel Extension After Agent Installation or Upgrade on Kernel Extension Supporting macOS Versions

Perform the following procedure to allow the agent kernel extension after agent installation or upgrade (for Mojave or later macOS versions).

Procedure

1. Go to System Preferences > Security & Privacy on the endpoint and click the Allow button for "Carbon Black, Inc.".
2. Restart the agent by rebooting the endpoint or by manually stopping and restarting the agent using the following steps in a terminal:

   cd /opt/bit9/bin
   
   ./b9cli -password <password>
   
   ./b9cli -tamperprotect 0
   
   ./b9cli -shutdown
   
   sudo ./b9cli -startup

   Note: You must run the startup step as root or using sudo.