Perform the following procedure to manually upgrade a Carbon Black App Control macOS agent.

Procedure

  1. Log in to the Carbon Black App Control console as an administrator.
  2. Go to the Assets > Computers page, and click on the computer name or View Details link for the computer you intend to manually upgrade.
  3. On the Computer Details page, either:

    Disable tamper protection by clicking Disable Tamper Protection, located on the far right under the Advanced section. It can take a few minutes before Tamper Protection is disabled on the agent.

    -or-

    Move the agent to a Disabled mode policy.

  4. Download the upgrade installer for macOS agents, which is Bit9MacInstall.bsx. You can do this by using a URL, UNC path, or any other standard means of getting to the file. Note that this installer is not listed on the Downloads page in the console.

    To use a URL, you can click Rules > Policies in the console, click the Download link at the top of the page, and edit the URL for the download page as follows:

    https://<serveraddress>/hostpkg/pkg.php?pkg=Bit9MacInstall.bsx

  5. Open a Terminal window and change directory to the location where the installer was downloaded (by default, the user-specific Download directory). For example: cd ~/Downloads
  6. Enter the following command to install the agent: 
    sudo bash Bit9MacInstall.bsx
  7. f you are not using MDM and are currently on any version of Mojave or later operating system, see Allowing the Agent Kernel Extension (Mojave or Later) for additional, mandatory steps to allow the Carbon Black, Inc. kernel extension.
  8. If you have not already done so, enable the macOS System Updates updater, which allows minor updates to the OS to be approved for installation. Be sure you are running at least version 9 or later of this updater. You can enable updaters on the Software Rules > Updaters page.