You must configure the NTP server to synchronize the SSO server time and the Carbon Black Cloud Workload appliance time.


You have deployed the Carbon Black Cloud Workload appliance.


  1. From your browser, log in to the vCenter Server at https://<vCenter IP/Domain address> using the admin credentials. The Carbon Black Cloud Workload appliance is located here.
  2. To configure the time synchronization settings with the vCenter Server, go to the Appliance > General tab.
  3. In the Time Settings section, click Edit and add the following details.
    Note: Time difference between the appliance and the vCenter Server results in a clock skew error. Set the NTP synchronization between the appliance and ESXi host as described in the Knowledge Base article.
    Time Settings Description
    NTP server A Network Time Protocol (NTP) server is used for synchronizing the time. Enter the same NTP server that is used to set up the vCenter Server configuration. For example, When entering the multiple NTP servers, use a comma-separated list (,) followed by a space between the entries.
    Fallback NTP server Enter details for an alternative NTP server.
    Date and Time Verify if the date and time are synchronized with the vCenter Server.
  4. Click Save.


The NTP server setting is configured.