You can view overall health status of the Carbon Black Cloud Workload Appliance using the Carbon Black Cloud Workload Plug-in. You can view the connectivity status of each appliance service on the Carbon Black Cloud Workload Plug-in, and you can view service-wise health status on the Carbon Black Cloud Workload Appliance dashboard.

Appliance services are:

  • Appliance Worker
  • vSphere Worker
  • Gateway
  • Access Control Service

The appliance can have be in of the following health states:

  • Connected: The appliance is connected.
  • Disconnected: The appliance is disconnected. If the status is disconnected, make sure that the appliance VM is powered-on. Go to the appliance Registration tab and verify the configurations.
    Note: During the vCenter Server reboot, the Carbon Black Cloud Workload Appliance can show vCenter Server as unregistered. You must wait until the vCenter Server is up and running before verifying connection with the appliance.
  • Unhealthy: The appliance is connected, but one of the services is down. The individual appliance services can have Connected or Disconnected status. When the appliance status is Unhealthy, look for the individual service status. For the disconnected appliance service, you can restart the service as follows:
    1. SSH to the Carbon Black Cloud Workload Appliance using admin credentials.
    2. Switch to the root user using the sudo su command.
    3. Use the appropriate command for the service to restart: 
      systemctl restart cwp-appliance-worker

      systemctl restart cwp-access-control-service

      systemctl restart cwp-vsphere-worker

      systemctl restart cwp-appliance-gateway.service
    4. Reverify the appliance service status.
    5. If any appliance service is still down, contact Broadcom Carbon Black Support or the VMware support team.

      Log files help the support team to troubleshoot any issues for which you have opened a support ticket.