Redeploy a Carbon Black Cloud Workload Appliance

If the Carbon Black Cloud Workload Appliance is unreachable and unresponsive, you can redeploy the appliance. You must register the appliance using the original SSO and vCenter Server. You must regenerate the API ID and the key for the appliance from the Carbon Black Cloud console, and use the new API ID and key to establish a connection between the appliance and the Carbon Black Cloud.

Procedure

1. Delete the Carbon Black Cloud Workload Appliance from the vCenter Server. See Delete Appliance from vCenter Server.
2. Deploy the Carbon Black Cloud Workload Appliance as described in Deploy the Carbon Black Cloud Workload Appliance in the vCenter Server.
   Note: If you cannot access the appliance user interface, clear the web browser SSL certificate cache, and then log in to the appliance.
3. Register the appliance using the same SSO and vCenter Server as described in Register the Carbon Black Cloud Workload Appliance with On-Premises vCenter Server.
4. Generate the API ID and key. For details, see Generate OAuth App ID and Secret Key.
   Important: The appliance name must be unique for your Carbon Black Cloud organization. You cannot use the original appliance name or API ID and API secret key of the previously registered appliance.
5. Register the appliance using the API ID and API secret key. See Connect the Carbon Black Cloud Workload Appliance with Carbon Black Cloud.