Analyst Team Questions

This section provides answers to the frequently asked questions about the Carbon Black Managed Detection and Response analyst team.

Is there a dedicated analyst per customer?

The team does not assign customer accounts to analysts. All on-shift analysts have access to historic data to determine if a threat is new or existing.

   

Can the Carbon Black Managed Detection and Response team help customers with policy tuning?

Carbon Black Managed Detection and Response can only recommend blocking rules for policies at the time an alert is generated.

Consult your Carbon Black professional Services team for policy setup and tuning.

   

Where is the Carbon Black Managed Detection and Response Security Operations Center (SOC) location?

There is geographic redundancy across the continental United States and Europe.

   

Where does Carbon Black Managed Detection and Response find analyst talent?

Carbon Black Managed Detection and Response has partnerships with several security training providers in addition to taking applicants directly on the Carbon Black website. Carbon Black Managed Detection and Response performs interviews with top candidates and provides on-the-job and continuous training. Analysts are highly trained and have desired certifications such as SANS, OSCP, eLearnSecurity, and CompTIA.

   

What is the Carbon Black Managed Detection and Response team structure?

The Carbon Black Managed Detection and Response team consists of analysts, team leads, and managers, covering 24 hours a day, 365 days a year for all Carbon Black Managed Detection and Response customers.