Welcome to the VMware Carbon Black Cloud™ documentation! VMware Carbon Black Cloud™ is a cloud native endpoint and workload protection platform (EPP and CWP) that combines the intelligent system hardening and behavioral prevention needed to keep the emerging threats at bay.
VMware Carbon Black Cloud documentation may contain information associated with products not currently deployed in your organization. For more information about the Carbon Black Cloud platform and available products, see https://www.carbonblack.com/products-index/. You can create custom documentation collections, containing only the content needed for your organization, using MyLibrary.
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Contacting VMware Carbon Black Support
Please view our Customer Support Guide on the User Exchange for more information about Technical Support:
For your convenience, support for Carbon Black Cloud is available through several channels:
|Technical Support Contact Options|
|Web: User eXchange|
When you call or email technical support, please provide the following information to the support representative:
|Contact||Your name, company name, telephone number, and e-mail address|
|Product version||Product name and version number|
|Hardware configuration||Hardware configuration of the endpoint having the issue (processor, memory, and RAM)|
|Problem||Action causing the problem, error message returned, and event log output (as appropriate)|
|Problem severity||Critical, Major, Minor, Request|