VMware Carbon Black Cloud Documentation

Welcome to the VMware Carbon Black Cloud™ documentation! VMware Carbon Black Cloud™ is a cloud native endpoint and workload protection platform (EPP and CWP) that combines the intelligent system hardening and behavioral prevention needed to keep the emerging threats at bay.


Quick Links:
Console Documentation Release Notes Carbon Black Cloud User Guide Product-specific Content Carbon Black XDR User Guide: HTML PDF Carbon Black Container User Guide: HTML PDF Carbon Black Managed Detection and Response FAQ Product Operating Environment Requirements Endpoint Standard OER Audit and Remediation OER Enterprise EDR OER Prevention OER Container Essentials OER Workloads OER Vulnerability Management OER	Sensor Installation Sensor Installation Guide Latest Sensor Release Notes Windows Sensor 3.9.1.2464 Linux Sensor 2.14.1 macOS Sensor 3.7.3.159 Sensor Operating Environment Requirements Windows Sensor OER (Desktop) Windows Sensor OER (Server) Linux Sensor OER macOS Sensor OER Sensor Lifecycle Support Policy	VMware Carbon Black Tech Zone Carbon Black Cloud Endpoint Carbon Black Cloud Workloads Mastering Carbon Black Cloud Container Mastering Carbon Black Cloud Endpoint Standard Mastering Carbon Black Cloud Audit & Remediation Carbon Black XDR (New!) Resources Carbon Black User Exchange Carbon Black Developer Network Technical Support

VMware Carbon Black Cloud documentation may contain information associated with products not currently deployed in your organization. For more information about the Carbon Black Cloud platform and available products, see https://www.carbonblack.com/products-index/. You can create custom documentation collections, containing only the content needed for your organization, using MyLibrary.

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Contacting VMware Carbon Black Support

Please view our Customer Support Guide on the User Exchange for more information about Technical Support:

https://community.carbonblack.com/t5/Support-Zone/Guide-to-Carbon-Black-Customer-Support/ta-p/34324

For your convenience, support for Carbon Black Cloud is available through several channels:


Technical Support Contact Options
Web: User eXchange
E-mail: cb-support@vmware.com
Phone: 877.248.9098

When you call or email technical support, please provide the following information to the support representative:


Required Information	Description
Contact	Your name, company name, telephone number, and e-mail address
Product version	Product name and version number
Hardware configuration	Hardware configuration of the endpoint having the issue (processor, memory, and RAM)
Problem	Action causing the problem, error message returned, and event log output (as appropriate)
Problem severity	Critical, Major, Minor, Request