Welcome to the VMware Carbon Black Cloud™ documentation! VMware Carbon Black Cloud™ is a cloud native endpoint and workload protection platform (EPP and CWP) that combines the intelligent system hardening and behavioral prevention needed to keep the emerging threats at bay.

Quick Links:
Console Documentation
    Release Notes
    Carbon Black Cloud User Guide
  
Product-specific Content
   Carbon Black XDR User Guide:

     HTML     PDF

   Carbon Black Container User Guide:

     HTML     PDF

    Carbon Black Managed Detection and Response FAQ
  
Product Operating Environment Requirements
    Endpoint Standard OER
    Audit and Remediation OER
    Enterprise EDR OER
    Prevention OER
    Container Essentials OER
    Workloads OER
    Vulnerability Management OER
Sensor Installation
   Sensor Installation Guide
  
Latest Sensor Release Notes
    Windows Sensor 3.9.1.2464
    Linux Sensor 2.14.1
    macOS Sensor 3.7.3.159
     
Sensor Operating Environment Requirements
    Windows Sensor OER (Desktop)
    Windows Sensor OER (Server)
    Linux Sensor OER
    macOS Sensor OER
    Sensor Lifecycle Support Policy
VMware Carbon Black Tech Zone
    Carbon Black Cloud Endpoint
    Carbon Black Cloud Workloads
    Mastering Carbon Black Cloud Container
    Mastering Carbon Black Cloud Endpoint Standard
    Mastering Carbon Black Cloud Audit & Remediation
    Carbon Black XDR (New!)
   
Resources
    Carbon Black User Exchange 
    Carbon Black Developer Network
    Technical Support

VMware Carbon Black Cloud documentation may contain information associated with products not currently deployed in your organization. For more information about the Carbon Black Cloud platform and available products, see https://www.carbonblack.com/products-index/. You can create custom documentation collections, containing only the content needed for your organization, using MyLibrary.

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Contacting VMware Carbon Black Support

Please view our Customer Support Guide on the User Exchange for more information about Technical Support:

https://community.carbonblack.com/t5/Support-Zone/Guide-to-Carbon-Black-Customer-Support/ta-p/34324

For your convenience, support for Carbon Black Cloud is available through several channels:

Technical Support Contact Options
Web: User eXchange
E-mail: cb-support@vmware.com
Phone: 877.248.9098

When you call or email technical support, please provide the following information to the support representative:

Required Information Description
Contact Your name, company name, telephone number, and e-mail address
Product version Product name and version number
Hardware configuration Hardware configuration of the endpoint having the issue (processor, memory, and RAM)
Problem Action causing the problem, error message returned, and event log output (as appropriate)
Problem severity Critical, Major, Minor, Request