Close an ITSM Incident in ServiceNow

To close an ITSM Incident in ServiceNow, perform the following procedure.

Procedure

1. Log in to your ServiceNow instance.
2. Open the ITSM Incident.
3. Set the State field to Closed.

   

4. Complete the required fields: Caller Information, Resolution Notes, and Resolution Code.
5. Right-click the Incident taskbar and click Save.
   If there are open alerts associated with the Incident, a consent form displays.
6. Select the alerts to close together with the Incident.
7. To close the ITSM incident and selected alerts, click Resolve.