To enable multitenancy support for ServiceNow, you must activate the Domain Support - Domain Extensions Installer ServiceNow plugin.

Procedure

  1. Sign in to your instance email account at https://support.servicenow.com..
  2. From My Instance, under Instance Action, select Activate Plugin.
  3. Search for the Domain Separation Center plugin and click Activate > Activate plugin.
    A request is sent for plugin activation. After the Plugin is activated, you will receive a notification email.
  4. To fetch Vulnerabilities or Vulnerable Items with domain separation, complete script changes as specified in the ServiceNow documentation Create domain-separated imports for a Vulnerability Response or Application Vulnerability Response Integration.