To register new sensors you must obtain a company registration code.

Copy a generated company code and supply it when performing automated sensor installation by software distribution system or imaging.

If you generate a new company code, it invalidates the previous one and cannot be undone. You must regenerate a company code in case of concerns that the current code has been compromised and is being used by unauthorized individuals. If you regenerate the company code, you must update any software distribution tools or any existing installation scripts to use the new code.

If you change the company code and install sensors using the new code, the old sensors continue to operate. Installed sensors are unaffected. Only new installation packages must use the new code.

Note:

For 1.x — 2.x Windows or macOS sensor versions, the length of the company registration code is shortened and contains eight characters.

Use the 1.x — 2.x company code to update Windows or macOS sensors prior to version 3.0. The process of supplying the code during sensor installation remains the same. You must update any software distribution tools or any existing installation scripts to use the extended codes.

Procedure

  1. On the left navigation bar, click Inventory > Endpoints or Inventory > VM Workloads.
  2. Click Sensor Options > View company codes.

    The registration company code page in the Carbon Black Cloud console.

  3. Click Copy next to the code.

Obtain a Deregistration Code

You can obtain a company deregistration code to use when uninstalling Windows or macOS sensors.

The company deregistration code can be regenerated at any time if the current code has been compromised.

To view and supply the company code for uninstalling sensors, locate the Deregistration tab, part of the View Company Codes window, and copy the deregistration code.
Note: Only macOS and Windows sensors can be uninstalled by using a company deregistration code. Uninstall Linux sensors by using the command line.

Procedure

  1. On the left navigation bar, click Inventory > Endpoints or Inventory > VM Workloads.
  2. Click Sensor Options > View company codes.
  3. Click the Deregistration tab.

    The deregistration company code page in the Carbon Black Cloud console.

  4. Click Copy next to the code.