Important Notice

The Carbon Black content on VMware Docs is no longer being maintained. For current Carbon Black documentation, see https://techdocs.broadcom.com/us/en/carbon-black/edr.html.

Contacting Carbon Black Support

Log in to the Broadcom Support portal, and click My Cases. For detailed instructions regarding the use of the Broadcom Support Portal, see the Broadcom Support Portal Getting Started Guide.

For additional options and contact methods, see Contact Support.

Searching the Carbon Black Knowledge Base

1. Navigate to https://support.broadcom.com/web/ecx/search
2. In the left pane, under Product, search for and select the product or products related to your search.
3. At the top of the page, enter the search terms.
4. Click Search.

KBs that match your search criteria display on the right.