VMware Carbon Black Technical Support

View our Customer Support Guide on the User Exchange for more information about Technical Support: https://community.carbonblack.com/t5/Support-Zone/Guide-to-Carbon-Black-Customer-Support/ta-p/34324

VMware Carbon Black Technical Support offers several channels for resolving support questions:

Technical Support Contact Options
Web: https://community.carbonblack.com
Email: [e-mail]
Phone: [phone] or 617.393.7400
Fax: [phone]

When contacting VMware Carbon Black Technical Support, provide the following information:

Required Information	Description
Contact	Your name, company name, telephone number, and email address.
Product version	Product name and version number.
Document version	For documentation issues, specify the title and version of the manual you are using.
Problem	Action causing the problem, error message returned, and event log output (as appropriate).
Problem severity	Critical, serious, minor, or enhancement.