View our Customer Support Guide on the User Exchange for more information about Technical Support: https://community.carbonblack.com/t5/Support-Zone/Guide-to-Carbon-Black-Customer-Support/ta-p/34324

VMware Carbon Black Technical Support offers several channels for resolving support questions:

Technical Support Contact Options

Web: https://community.carbonblack.com

Email: support@carbonblack.com

Phone: 877.248.9098 or 617.393.7400

Fax: 617.393.7499

When contacting VMware Carbon Black Technical Support, provide the following information:

Required Information

Description

Contact

Your name, company name, telephone number, and email address.

Product version

Product name and version number.

Document version

For documentation issues, specify the title and version of the manual you are using.

Problem

Action causing the problem, error message returned, and event log output (as appropriate).

Problem severity

Critical, serious, minor, or enhancement.