Reporting Problems

When you contact technical support, provide the following information to the support representative:

Required Information	Description
Contact	Your name, company name, telephone number, and email address
Product version	Product name and version number
Hardware configuration	Hardware configuration of the server or computer the product is running on (processor, memory, and RAM)
Document version	For documentation issues, specify the name and version of the manual you are using.
Problem	Action causing the problem, error message returned, and any other appropriate output
Problem severity	Critical, serious, minor, or enhancement