When you contact technical support, provide the following information to the support representative:

Required Information

Description

Contact

Your name, company name, telephone number, and email address

Product version

Product name and version number

Hardware configuration

Hardware configuration of the server or computer the product is running on (processor, memory, and RAM)

Document version

For documentation issues, specify the name and version of the manual you are using.

Problem

Action causing the problem, error message returned, and any other appropriate output

Problem severity

Critical, serious, minor, or enhancement