When you call or email technical support, provide the following information to the support representative.
| Required Information |
Description |
|---|---|
| Contact |
Your name, company name, telephone number, and email address |
| Product version |
Product name and version number |
| Hardware configuration |
Hardware configuration of the server or computer the product is running on (processor, memory, and RAM) |
| Document version |
For documentation issues, specify the title of the manual you are using. |
| Problem |
Action causing the problem, error message returned, and any other appropriate output |
| Problem severity |
Critical, serious, minor, or enhancement |
