When you call or email technical support, provide the following information to the support representative:

Required Information



Your name, company name, telephone number, and email address

Product version

Product name and version number

Hardware configuration

Hardware configuration of the server or computer the product is running on (processor, memory, and RAM)

Document version

For documentation issues, specify the title and product version of the manual you are using.


Action causing the problem, error message returned, and any other appropriate output

Problem severity

Critical, serious, minor, or enhancement