View our Customer Support Guide on the User Exchange for more information about Technical Support:

VMware Carbon Black Technical Support offers several channels for resolving support questions:

Technical Support Contact Options



Phone: 877.248.9098 or 617.393.7400

Fax: 617.393.7499

When contacting VMware Carbon Black Technical Support, provide the following information:

Required Information



Your name, company name, telephone number, and email address.

Product version

Product name and version number.

Document version

For documentation issues, specify the title and version of the manual you are using.


Action causing the problem, error message returned, and event log output (as appropriate).

Problem severity

Critical, serious, minor, or enhancement.