Proxy Driver Failure

This topic describes a Carbon Black EDR macOS proxy driver failure.

Cause

Probable cause is an OS kernel major version mismatch with the proxy driver.

Impact

Sensor does not collect process events correctly because the proxy driver is not connected to OS sys tables.

Severity Scale

Condition	Health score	Message
Driver fails to load	-25	Proxy driver failure

Remediation

Validate that the kernel version is supported by the sensor. If the OS version is supported, restart the service. Contact Carbon Black Technical Support if issues continue.