This topic describes a Carbon Black EDR macOS upgrade issue.
Cause
An upgrade issue exists that is probably due to an unapproved kext or a required restart at the endpoint to complete the upgrade.
Impact
Inoperable until the condition is resolved.
Severity Scale
| Condition |
Health score |
Message |
|---|---|---|
| Upgrade incomplete |
-75 |
Endpoint must be restarted to complete upgrade |
| Upgrade failed |
-75 |
Carbon Black EDR kernel extensions are not approved for load |
Remediation
Check kext status and approve if necessary for upgrade failure condition. Contact Carbon Black Technical Support if issues continue.
