This topic describes Carbon Black EDR Windows sensor event loss.

Cause

Events are dropped by the kernel driver due to high activity or component malfunction, which is calculated by the percentage of total kernel events that were dropped.

Impact

Potential impact to data collection.

Severity Scale

Event loss (%)

Health score

Message

1

-5

Elevated event loss

2

-10

High event loss

5

-20

Very high event loss

10

-50

Excessive event loss

Remediation

Restarting the service should resolve the issue.