This topic describes a Carbon Black EDR macOS sensor netmon driver issue.
Cause
There is an issue with loading netmon (network monitoring) driver, or a version mismatch from a failed upgrade.
Impact
The sensor might stop collecting netconn events.
Severity Scale
| Condition |
Health score |
Message |
|---|---|---|
| Version does not match sensor version |
-37 |
Netmon driver version mismatch |
| Driver fails to load |
-37 |
Netmon driver failure |
Remediation
Restart service. Contact Carbon Black Technical Support if issues continue.
