Welcome to the VMware Carbon Black® EDR™ documentation!
Carbon Black EDR collects and visualizes comprehensive information about endpoint events, giving security professionals unparalleled visibility into their environments.
Carbon Black EDR documentation may contain information associated with products not currently deployed in your organization. For more information about the Carbon Black platform and available products, see https://www.vmware.com/products/endpoint-detection-and-response.html. You can use MyLibrary to create custom documentation collections, containing only the content needed for your organization.
- Use Quick Links to easily find Carbon Black EDR documentation.
- Use the navigation on the left to browse the available documentation for Carbon Black EDR.
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Contacting VMware Carbon Black Support
Please view our Customer Support Guide on the User Exchange for more information about Technical Support:
For your convenience, support for Carbon Black EDR is available through several channels:
|Technical Support Contact Options|
|Web: User eXchange|
When you call or email technical support, please provide the following information to the support representative:
|Contact||Your name, company name, telephone number, and e-mail address|
|Product version||Product name (for example, Carbon Black EDR Server or Sensor) and version number|
|Hardware configuration||Hardware configuration of the server or endpoint having the issue (processor, memory, and RAM)|
|Problem||Action causing the problem, error message returned, and event log output (as appropriate)|
|Problem severity||Critical, Major, Minor, Request|