Welcome to the VMware Carbon Black® EDR™ documentation!

Quick Links:
7.7.1 Server Documentation
    Release Notes
    User Guide
    Server Cluster Management Guide
    Containerized Server Guide
    Integration Guide
    Server Configuration Guide
  
7.7.1 Unified View Documentation
    Release Notes
  
7.7.0 Unified View Documentation
    User Guide
  
Server Operating Environment Requirements
    Server OER
  
Sensor Installation
    Sensor Installation Guide
  
Latest Sensor Release Notes
    Windows Sensor 7.3.2
    Linux Sensor 7.1.1
    macOS Sensor 7.2.2
  
Sensor Operating Environment Requirements
    Windows Sensor OER (Desktop)
    Windows Sensor OER (Server)
    Windows Sensor OER (Embedded)
    Linux Sensor OER
    macOS Sensor OER
Latest Product Announcements
    New Release: Windows Sensor 7.3.2
    New Release: Server 7.7.1
    New Release: Event Forwarder 3.8.3
    New Release: Linux Sensor 7.1.1
    New Release: macOS Sensor 7.2.2
   
General Content
    Carbon Black EDR Support Policy
  
Additional Resources
    Carbon Black User Exchange 
    Carbon Black Developer Network
    Technical Support

Carbon Black EDR collects and visualizes comprehensive information about endpoint events, giving security professionals unparalleled visibility into their environments.

Carbon Black EDR documentation may contain information associated with products not currently deployed in your organization. For more information about the Carbon Black platform and available products, see https://www.vmware.com/products/endpoint-detection-and-response.html. You can use MyLibrary to create custom documentation collections, containing only the content needed for your organization.

Note: Documentation content prior to version 7.5 can be found on the Carbon Black User Exchange.

   

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Contacting VMware Carbon Black Support

Please view our Customer Support Guide on the User Exchange for more information about Technical Support:

https://community.carbonblack.com/t5/Support-Zone/Guide-to-Carbon-Black-Customer-Support/ta-p/34324

For your convenience, support for Carbon Black EDR is available through several channels:

Technical Support Contact Options
Web: User eXchange
E-mail: cb-support@vmware.com
Phone: 877.248.9098

When you call or email technical support, please provide the following information to the support representative:

Required Information Description
Contact Your name, company name, telephone number, and e-mail address
Product version Product name (for example, Carbon Black EDR Server or Sensor) and version number
Hardware configuration Hardware configuration of the server or endpoint having the issue (processor, memory, and RAM)
Problem Action causing the problem, error message returned, and event log output (as appropriate)
Problem severity Critical, Major, Minor, Request