VMware Carbon Black EDR Documentation

Welcome to the VMware Carbon Black^® EDR™ documentation!


Quick Links:
7.8.0 Server Documentation Release Notes User Guide Server Cluster Management Guide Containerized Server Guide Integration Guide Server Configuration Guide 7.8.0 Unified View Documentation Unified View User Guide Server Operating Environment Requirements Server OER	Sensor Installation Sensor Installation Guide Latest Sensor Release Notes Windows Sensor 7.4.1 Linux Sensor 7.2.0 macOS Sensor 7.2.3 Sensor Operating Environment Requirements Windows Sensor OER (Desktop) Windows Sensor OER (Server) Windows Sensor OER (Embedded) Linux Sensor OER macOS Sensor OER	Latest Product Announcements New Release: Linux Sensor 7.2.0 New Release: Server 7.8.0 New Release: Windows Sensor 7.4.1 New Release: macOS Sensor 7.2.3 Updated Life Cycle Support Policy New Release: Event Forwarder 3.8.4 General Content Carbon Black EDR Support Policy Additional Resources Carbon Black User Exchange Carbon Black Developer Network Technical Support

Carbon Black EDR collects and visualizes comprehensive information about endpoint events, giving security professionals unparalleled visibility into their environments.

Carbon Black EDR documentation may contain information associated with products not currently deployed in your organization. For more information about the Carbon Black platform and available products, see https://www.vmware.com/products/endpoint-detection-and-response.html. You can use MyLibrary to create custom documentation collections, containing only the content needed for your organization.

Note: Documentation content prior to version 7.5 can be found on the Carbon Black User Exchange.

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Contacting VMware Carbon Black Support

Please view our Customer Support Guide on the User Exchange for more information about Technical Support:

https://community.carbonblack.com/t5/Support-Zone/Guide-to-Carbon-Black-Customer-Support/ta-p/34324

For your convenience, support for Carbon Black EDR is available through several channels:


Technical Support Contact Options
Web: User eXchange
E-mail: cb-support@vmware.com
Phone: 877.248.9098

When you call or email technical support, please provide the following information to the support representative:


Required Information	Description
Contact	Your name, company name, telephone number, and e-mail address
Product version	Product name (for example, Carbon Black EDR Server or Sensor) and version number
Hardware configuration	Hardware configuration of the server or endpoint having the issue (processor, memory, and RAM)
Problem	Action causing the problem, error message returned, and event log output (as appropriate)
Problem severity	Critical, Major, Minor, Request