This section describes how to troubleshoot Windows sensor installation errors.

  • Confirm that the %WINDIR%\CarbonBlack\ directory exists. Carbon Black EDR should be installed in this directory.
  • Confirm that the %WINDIR%\CarbonBlack\InstallLogs\ directory contains installation logs. Review the latest log file for errors.
  • Confirm that the current sensor log exists and review it for errors: %WINDIR%\CarbonBlack\Sensor.log.
  • Confirm the settings in the registry key at HKLM\Software\CarbonBlack\Config. A typical configuration looks like the following:

    Example Windows Registry Entry for Carbon Black EDR