As part of the troubleshooting, you can restart all VMware Cloud Director Availability services in a combined appliance from the System Monitoring page. To restart the services that are in dedicated appliances, log in to the management interface of each appliance.

Depending on the VMware Cloud Director Availability appliance deployment type, you restart the services in a specific order. After restarting each service, wait a couple of minutes for the service to become operational and display its service management interface again.

Procedure

  1. Log in to the management interface of the Cloud Replication Management Appliance.
    1. In a Web browser, go to https://Appliance-IP-Address/ui/admin.
    2. Select Appliance login or SSO login and enter the root or the single sign-on user credentials.
    3. Click Login.
  2. Restart the Cloud Service and the Manager Service.
    1. In the left pane under Monitoring, click System Health.
    2. In the System health page, click Restart service.
    3. In the Restart service window, to confirm the restart operation click Restart.
  3. In a Web browser, go to the Replicator Service service management interface for your deployment type.
    Deployment type Service Management Interface
    Combined Appliance https://Appliance-IP-Address:8440/ui/admin
    Cloud Replicator Appliance https://Replicator-Appliance-IP-Address/ui/admin
    1. Select Appliance login or SSO login and enter the root or the single sign-on user credentials.
    2. Click Login.
  4. Restart each Replicator Service instance.
    1. In the left pane, click System Health.
    2. In the System health page, click Restart service.
    3. In the Restart service window, to confirm the restart operation click Restart.
  5. In a Web browser, go to the Tunnel Service service management interface for your deployment type.
    Deployment type Service Management Interface
    Combined Appliance https://Appliance-IP-Address:8442/ui/admin
    Cloud Tunnel Appliance https://Tunnel-Appliance-IP-Address/ui/admin
    1. Select Appliance login or SSO login and enter the root or the single sign-on user credentials.
    2. Click Login.
  6. Restart the Tunnel Service.
    1. In the left pane, click System Health.
    2. In the System health page, click Restart service.
    3. In the Restart service window, to confirm the restart operation click Restart.