For troubleshooting purposes, VMware Technical Support might request support bundles. For each product, you can collect the diagnostic information in a support bundle by using a specific user interface, method, script, or tool. The support bundle contains product-specific logs, configuration files, and data appropriate to the situation.

Use case: an issue with VMware Cloud Director Availability requires troubleshooting by using a support bundle. You can collect relevant support bundles for each VMware Cloud Director Availability component and for the disaster recovery environment components such as VMware Cloud Director and vCenter Server.

Procedure

  1. Collect a support bundle for the VMware Cloud Director Availability components by using the service management interface.
    1. In a Web browser, go to the management interface of any of the VMware Cloud Director Availability components.
      Deployment type Component Management Interface
      Combined Appliance Cloud Service https://Appliance-IP-Address/ui/admin
      Manager Service https://Appliance-IP-Address:8441/ui/admin
      Replicator Service https://Appliance-IP-Address:8440/ui/admin
      Tunnel Service https://Appliance-IP-Address:8442/ui/admin
      Cloud Replication Management Appliance Cloud Service https://Replication-Management-Appliance-IP-Address/ui/admin
      Cloud Replicator Appliance Replicator Service https://Replicator-Appliance-IP-Address/ui/admin
      Cloud Tunnel Appliance Tunnel Service https://Tunnel-Appliance-IP-Address/ui/admin
    2. Log in as the root user.
    3. In the left pane, click Support Bundles.
    4. In the Support bundles page, click Generate new.
    5. In the Bundle generate window, initiate the creation of a support bundle by clicking Generate.
    6. After generating support bundles, in the Bundle Id column, to download a support bundle click the bundle id link.
    7. In the Download Support Bundle window, to save the support bundle file locally click Download.
      In the Web browser, the cloud-bundle-id-date-timestamp.tar.bz2 file starts downloading.
    8. After generating 10 support bundles, to generate new bundle first remove some of the old bundles by selecting them and clicking Delete.
      If you attempt to generate an 11th support bundle, after you click Generate a Warning window shows Support bundle quota exceeded. Number of allowed bundles: 10, current bundle count: 10.
  2. If you cannot access the VMware Cloud Director Availability service management interface, collect a support bundle by using a Secure Shell (SSH) client.
    1. Open an SSH connection to the VMware Cloud Director Availability virtual machine and log in by using the root user credentials.
    2. Create a folder for the support bundle.
      cd /opt/vmware/h4/serviceType
      mkdir bundles
      For serviceType, use one of the arguments: cloud, manager, replicator, or tunnel.
    3. Generate the support bundle by running the /opt/vmware/h4/bin/support-bundle.py script and providing arguments with the deployment type of the appliance and the output folder.
      • In a combined appliance deployment type, the following example collects all logs.
        /opt/vmware/h4/bin/support-bundle.py combined ./bundles
      • In a dedicated appliance deployment type, open an SSH connection to each VMware Cloud Director Availability appliance and run the script
        /opt/vmware/h4/bin/support-bundle.py serviceType ./bundles
        For serviceType use one of the arguments: cloud, manager, replicator, or tunnel.
    4. Download the /root/bundles/bundle-YYYY-MM-DD_HH-mm-SS-Time-Zone/combined-bundle-YYYY-MM-DD_HH-mm-SS-Time-Zone.tar.bz2 file.
  3. Collect a VMware Cloud Director support bundle by using a Secure Shell (SSH) client.
    1. Open an SSH connection to the VMware Cloud Director virtual machine and log in by using your user credentials.
    2. Generate the support bundle file.
      /opt/vmware/vcloud-director/bin/vmware-vcd-support --all --multicell
    3. Download the vmware-vcd-support-YYYY-MM-DD.NNNN.tgz support bundle file from /opt/vmware/vcloud-director/data/transfer/vmware-vcd-support.
  4. Collect a vCenter Server support bundle by using the user interface.
    1. In a Web browser, go to https://vCenter-Server-FQDN:443/appliance/support-bundle.
    2. Log in by using the root user credentials, and click Enter to start the download.

Results

After downloading the support bundles, you can provide them to VMware Technical Support.