As a provider, check both the services and the appliance uptime, then ensure that the connectivity between all the local services in the cloud site and the paired remote sites is OK on the System Health page by validating the Service status and the Tunnel connectivity. Connection offline identifies local or remote services that are inaccessible.

On the System Health page, verify the service uptime and the connectivity in the local cloud site.
Service uptime
Since VMware Cloud Director Availability 4.5, verify the time elapsed since the services and the appliance started.
  • Service uptime shows the time that elapsed since all services on the appliance started.
  • Appliance uptime shows the time that elapsed since the appliance started.
Service status
Verify the connectivity statuses in the local cloud site to the following infrastructure services.
  • Connectivity to the vCenter Server Lookup service.
  • Connectivity to the database of VMware Cloud Director Availability.
  • Connectivity to VMware Cloud Director.
  • Connectivity to the local Tunnel Service.
  • Connectivity to the NTP server.
Tunnel connectivity
The following three sections are available for VMware Cloud Director Availability 4.3 and later for verifying the statuses of the connections from the local Tunnel Service to the following destinations.
  • Local components connectivity to all the remaining VMware Cloud Director Availability services on the cloud appliances in the local cloud site.
  • Remote cloud sites connectivity to the remote Tunnel Service instances in all paired remote cloud sites with the local cloud site.
  • On-Prem Incoming connectivity to all paired On-Premises to Cloud Director Replication Appliance instances with the local cloud site.
Successful connectivity shows a green check icon OK. Alternatively, a red exclamation icon shows for connections that the Tunnel Service cannot establish. Restoring such connections automatically updates their connectivity status to green check icons OK.

Prerequisites

Verify that VMware Cloud Director Availability 4.5 or later is deployed for displaying the service uptime.

Procedure

  1. Log in to the management interface of the VMware Cloud Director Availability appliance.
    1. In a Web browser, go to https://Appliance-IP-Address/ui/admin.
    2. Select Appliance login or SSO login and enter the root or the single sign-on user credentials.
    3. Click Login.
  2. In the left pane, click System Health.
  3. To verify the elapsed time since the services started and the elapsed time since the appliance started, check both sections.
    • Service uptime
    • Appliance uptime
  4. For the local connectivity in the cloud site with the infrastructure services like vCenter Server Lookup service, VMware Cloud Director, the NTP server, and others, under Service status verify that the connectivity reports a green check icon.
  5. To verify the local connectivity in the cloud site, under Tunnel connectivity expand the Local components connectivity section.

    This section shows whether the local Tunnel Service successfully connects to the remaining services on the cloud appliances in the local cloud site. If any, the section also shows a red exclamation icon with a number of connections offline.

    All the local services to which the local Tunnel Service successfully establishes a connection show a green check icon OK. Alternatively, a service to which the local Tunnel Service cannot connect shows a red exclamation icon.

    If the local Tunnel Service is not operational, the entire Local components connectivity sections shows a red exclamation icon Connection refused. Also, under Service status the Tunnel Service connectivity shows a red exclamation icon Connection refused.

  6. To verify the remote connectivity from the local cloud site to the paired remote cloud sites, under Tunnel connectivity expand the Remote cloud sites connectivity section.
    This section shows whether the local Tunnel Service successfully connects to each remote Tunnel Service in each paired remote cloud site. If any, the section also shows a red exclamation icon with a number of connections offline.
    All the remote Tunnel Service instances in paired remote cloud sites to which the local Tunnel Service successfully establishes a connection show a green check icon OK. Alternatively, a remote Tunnel Service to which the local Tunnel Service cannot connect shows a red exclamation icon.
  7. To verify the remote connectivity from the local cloud site to the paired on-premises sites, under Tunnel connectivity expand the On-Prem Incoming connectivity section.
    The On-Prem Incoming connectivity section shows whether the local Tunnel Service successfully connects to each remote On-Premises to Cloud Director Replication Appliance in each paired on-premises site. If any, the section also shows a red exclamation icon with a number of connections offline.
    All the remote On-Premises to Cloud Director Replication Appliance instances in paired on-premises sites to which the local Tunnel Service successfully establishes a connection show a green check icon OK. Alternatively, a remote On-Premises to Cloud Director Replication Appliance to which the local Tunnel Service cannot connect shows a red exclamation icon.

Results

You validated that the local cloud site connectivity is OK.
  • For the infrastructure services in the local cloud site.
  • For each VMware Cloud Director Availability service in the local cloud site.
  • For all the paired remote sites, both cloud sites and on-premises sites.