To help diagnose problems, you might need to generate system and runtime information, and support bundle collections of log files.
|Text file with details about the support bundle. Contains start date, end date, and target directory for the support bundle, as defined during generation.
|Text file with configuration details. The system token, passwords, and the signature and fingerprint of the SSL certificate are excluded.
|Directory that contains the following VMware Cloud Director Object Storage Extension logs:
|Directory that contains the schema history and the hibernate sequence for the database.
- Open an SSH connection to the VMware Cloud Director Object Storage Extension machine.
- To generate the support bundle, run the following command:
ose support --start start-date --end end-date
You can optionally append the --start and --end arguments.
The --start argument defines the start time for the logs to be collected. The default value is 2018-01-01.
The --end argument defines the end time for the logs to be collected. If not specified, the end date is the current date.
For the --start and the --end arguments values, enter the date in the YYYY-MM-DD format.
ose support --start 2020-03-12 --end 2020-05-24
The support bundle is generated and saved to the /opt/vmware/voss/support directory of the VMware Cloud Director Object Storage Extension machine.