How Do I Modify Support Settings in VMware Cloud Director service

You can change the support settings of a VMware Cloud Director instance after its creation.

When you create a VMware Cloud Director instance, the default support level for this instance is level 3, which means that VMware technical support personnel can access the instance to provide support and maintenance. You can view the current support level for a VMware Cloud Director instance in its Support panel.

Depending on your environment needs, you can modify the support settings for each VMware Cloud Director instance.

Procedure

1. Log in to VMware Cloud Director service.
   • If you are an enterprise customer, log in at https://console.cloud.vmware.com.
   • If you are a CSP-SaaS partner, log in at https://navigator.vmware.com.
2. Click Cloud Director Instances.
3. In the card of the VMware Cloud Director instance for which you want to report a problem, click Details.
   The Summary panel for the VMware Cloud Director instance opens.
4. Click the Support panel.
   The Support Level tab opens and the current support level for the VMware Cloud Director instance is displayed.
5. Click Configure.
6. Select a support level.

   Option	Description
   Level 1 (Basic)	As a service provider, only you have access to the VMware Cloud Director software. To receive technical support, you must collect logs and upload them to VMware Global Support Services for review and analysis.
   Level 2 (Free Upgrade)	VMware uses automated monitoring to review VMware Cloud Director operations for technical support purposes.
   Level 3 (Recommended)	VMware technical support personnel can access the VMware Cloud Director instance to provide support and maintenance.
   Level 3 (Escalated VMware support)	A larger number of VMware technical support personnel has access to and can interact with the VMware Cloud Director instance to provide active support and maintenance.

7. Click Save.