If you enabled account lockout in your password policy system settings, users might lock their accounts after a certain number of invalid login attempts. Even if the lockout is set with an account lockout interval, you can unlock a user account without waiting for the lock to expire.

For information about configuring the account lockout policy, see Configure the Password Policy.


  1. From the main menu (Menu), select Administration.
  2. In the left panel, under Provider Access Control, click Users.
  3. Click the radio button next to the name of the target user and click Unlock.