In case you have enabled a lockout policy in your vCloud Director organization, a user account is locked after a certain number of invalid login attempts. You can unlock the locked user account. Best practice is to change the password of the user and unlock the account.


This operation requires the rights included in the predefined Organization Administrator role or an equivalent set of rights.


  1. From the main menu (), select Administration.
  2. In the left panel under Access Control, click Users.
    The list of users is displayed.
  3. Click the radio button next to the user name, click Unlock.