If you enabled account lockout in your password policy system settings, users might lock their accounts after a certain number of invalid login attempts. Even if the lockout is set with an account lockout interval, you can unlock a user account without waiting for the lock to expire.
For information about configuring the account lockout policy, see Configure the Password Policy.
- From the top navigation bar, select Administration.
- In the left panel, under Provider Access Control, select Users.
- Click the radio button next to the name of the target user and click Unlock.