If a virtual machine in a vApp has an older version of VMware Tools installed and is enabled for guest customization, you might not be able to start it.


  1. Click My Cloud.
  2. In the left pane, select vApps.
  3. Select a vApp, right-click, and select Open.
  4. Select a virtual machine, right-click, and select Properties.
  5. On the Guest OS Customization tab, deselect the Enable Guest Customization check box and click OK.
  6. (Optional) Repeat this step for all your virtual machines.
  7. Select the vApp, right-click, and select Start.