A device may fail to be imaged because of possible hardware faults or mis-configuration, or network issues. You can take a number of actions that can help in continuing with the imaging run.

Fix Issues During the Monitor Imaging Step

During the monitor step in the imaging workflow, you can identify imaging failures by looking at the progress bar on the components in the Imaging > Imaging tab. An bb icon indicates that it has been imaged successfully. An bb icon indicates that one or more imaging tasks on that devices failed.

bb

  1. Click the component to display the imaging task list for that device. Then do one of the following:

    • Click Retry to re-start imaging on that device .

    • Click Remove to remove that device from the VIA UI and database and then click Yes to confirm. The removed device is grayed out and it is not imaged. Ensure that you remove this device from the physical rack before shipping it to the customer. To add a removed device back to the VIA UI, click the device and click Add to Inventory. The device is added back to the VIA UI and database.

  2. If you need to resolve a hardware issue before re-trying imaging on that device, close the task list dialog box. In the Imaging > Imaging window, click Stop.

  3. If you are able to resolve the hardware problem, click Resume. Imaging is resumed from the state where it had stopped. If you need additional time to resolve the hardware issue or there are other hardware problems, click Abort. The imaging run is discarded.

    If you are unable to resolve the hardware issues, contact VMware Support.

  4. Click Next to proceed to the next step in the workflow.

Fix Issues During the Verify Imaging Step

During the verify step in the imaging workflow, you can identify imaging failures by looking at the progress bar on the components in the Imaging > Verify tab. An bb icon indicates that inventory information has been collected successfully. An bb icon indicates that the tasks on that device failed. bb

  1. Click the component to display the verification task list for that device. bb

  2. Click Retry

  3. Once the device displays an bb icon, click Next.

Fix Issues During the Finish Imaging Step

During the finish step in the imaging workflow, failed post-imaging tasks are displayed with an bb icon.bb

  1. Click Rerun to run the failed task again.

  2. After all tasks display an bb icon, click Complete.

Opening an Aborted Run

If you had accidentally aborted an imaging run, you can re-open it.

  1. In the VIA user interface, click History.

  2. In the Select Run ID drop-down, select the run ID you want to open.

  3. Click Reopen.

    The selected run is opened in the state it was at the time the run had been aborted.