The SoS tool takes periodic backups of the Cloud Foundation racks in your environment. You must retrieve the backup file for the failed switch from the SoS backup.


  1. SSH in to the SDDC Manager Controller VM with your root account.
  2. Navigate to the /var/tmp/scheduled-backup-latestDate/switch directory.

    This directory contains zip files with names in the format switchID-switchIP-datetime. For example, the file for a Quanta management switch may be named R1S0-

  3. Identify the latest zip file for the switch.

    If a backup file for the management switch does not exist, generate a backup file. See Back Up Physical Switch Configurations.