Verify the system health parameters for the region-specific Workspace ONE Access instance in the system diagnostics dashboard.

Validate the system health parameters for the Workspace ONE Access node by verifying the values in the system diagnostics dashboard.

Expected Outcome

The region-specific Workspace ONE Access node hav the expected values for all health parameters in the system diagnostics dashboard.

Procedure

  1. Log in to the region-specific Workspace ONE Access using the admin account and System Domain at https://<region_specific_wsa_fqdn>/admin.
  2. On the main navigation bar, from the Dashboard drop-down menu, select System diagnostics dashboard.
  3. In the left pane, click the Workspace ONE Access instance and verify the dashboard parameters.

    Component

    Setting

    Value

    Connector - Application Deployment Status

    Web Application Status

    Connection successful

    Configurator - Application Deployment Status

    Web Server Status

    Running

    Integrated Components

    Database Connection

    Connection test successful

    EhCache Cluster Diagnostics

    Working

    Elasticsearch - Health

    Green

    RabbitMQ - status

    OK

    ACS Health - Application Deployment Status

    Verification Status

    Active

    Web Application Status

    Connection successful

    Application Manager - Application Deployment Status

    Web Application Status

    Connection successful

    Identity Manager FQDN

    -

    Successfully connected to the Identity Manager FQDN

What to do next

If you encounter issues while performing this procedure, use the following troubleshooting tips:

Troubleshooting Tips

  • Ensure that the Workspace ONE Access node is operational.