Operational Verification of Cloud-Based Intelligent Operations for VMware Cloud Foundation

After an installation or an outage affecting an individual component or system, validate the operational state of the cloud-based intelligent operations solution by performing operational verification steps.

Verify the Status of the VMware Aria Operations Service for Cloud-Based Intelligent Operations for VMware Cloud Foundation

Verify that the VMware Aria Operations service is fully operational.

Expected Outcome
The VMware Aria Operations service is operational.

Procedure

1. Connect to the VMware Cloud Services status page.

   1. In a Web browser, go to https://status.vmware-services.io/.

   2. Scroll down and locate VMware Aria Operations.

   3. Verify that the services are operational.

What to do next

If you encounter issues while performing this procedure, use the following troubleshooting tips.

Troubleshooting Tips
Contact VMware Global Support Services.

Verify the Status of the Cloud Proxies for Cloud-Based Intelligent Operations for VMware Cloud Foundation

Validate that the Cloud Proxy appliances are operational and their services are active and accessible by VMware Cloud Services.

Expected Outcome
All Cloud Proxy appliances have an Online status.

Procedure

1. Log in to the VMware Cloud Services console at https://console.cloud.vmware.com/ with a user assigned the Operations Administrator role.
2. On the Services page, locate the VMware Aria Operations tile, and click Launch service.

3. In the left navigation pane, click Data sources > Cloud proxies.

4. On the Cloud proxies page, verify that the status of the Cloud Proxy is Online.

5. Verify the status of the integrations in the Cloud Proxy.

   1. Click the name of the Cloud Proxy.

   2. On the Cloud Proxy Details page, verify that the status of each component is Data Sending.

What to do next

If you encounter issues while performing this procedure, use the following troubleshooting tips.

Troubleshooting Tips

Ensure that there is network connectivity between VMware Cloud Services and the Cloud Proxy appliances. Ensure that there is network connectivity between the Cloud Proxy and the VI workload domain vCenter Server instances. Ensure that the correct credentials are used for each vCenter Server cloud account for VI workload domain vCenter Server instances. Ensure that the vCenter Server cloud account data collection is successful.

Verify the Authentication to vCenter Server by Using a Local System Account for Cloud-Based Intelligent Operations for VMware Cloud Foundation

Verify that you can authenticate to vCenter Server by using the [e-mail] system account.

Validate that the vCenter Server instances are configured correctly and that there are no communication issues between the systems by authenticating with a local system account.

Expected Outcome
You can successfully authenticate to vCenter Server by using the [e-mail] system account and you have visibility of all vCenter Server instances and their inventories with administrative access.

Procedure

1. Log in to the management domain vCenter Server at https://<management_vcenter_server_fqdn>/ui as [e-mail].
2. Verify that Enhanced Linked Mode is active for all vCenter Server instances.
3. Select the Hosts and clusters inventory.
4. In the navigation pane, verify that you see all vCenter Server instances.
5. Repeat the procedure for each vCenter Server connected to the VMware Cloud Foundation instance.

What to do next

If you encounter issues while performing this procedure, use the following troubleshooting tips.

Troubleshooting Tips

Ensure that there is network connectivity between all vCenter Server instances. Ensure that NTP is configured correctly on all vCenter Server instances. Ensure that all vCenter Server instances are configured with the correct DNS settings. Ensure that DNS is configured with forward and reverse lookup records for all vCenter Server instances. Ensure that all services on the vCenter Server instances are running.