After an installation or an outage affecting an individual component or system, validate the operational state of the environment by performing operational verification steps.

Verify the Status of the VMware Aria Operations for Networks Service for Cloud-Based Network Visibility for VMware Cloud Foundation

Verify that the VMware Aria Operations for Networks service is operational.

Expected Outcome

The VMware Aria Operations for Networks service is operational.

Procedure

  1. Connect to the VMware Cloud Services status page.

    1. In a Web browser, navigate to https://status.vmware-services.io/.

    2. Scroll down and locate VMware Aria Operations for Networks.

    3. Verify that the services are operational.

What to do next

If you encounter issues while performing this procedure, use the following troubleshooting tips.

Troubleshooting Tips

Contact VMware Global Support.

Verify the Authentication and Authorization in VMware Cloud Service for Cloud-Based Network Visibility for VMware Cloud Foundation

Verify that you can authenticate to the VMware Cloud Services portal by using an Organization owner account which is authorized to the services of the validated solution.

Validate that the organization's identity provider has access to Active Directory and you can authenticate to VMware Cloud Services and authorize to the services by using an Organization owner account.

Expected Outcome

You can successfully authenticate and log in to the VMware Cloud Services portal by using a user account with access to perform tasks according to the expected permission.

Procedure

  1. Log in to the VMware Cloud Services console at https://console.cloud.vmware.com/ as Organization owner.

  2. Click the VMware Cloud Services applications menu on the top right corner of the page.

  3. In the VMware Cloud Services section, click Cloud Services Console.

  4. In the left pane, verify that the following options are available.

    1. Services

    2. Identity & Access Management

    3. Billing & Subscriptions

    4. Support Requests

    5. Insights

    6. Organizations

    7. Downloads

  5. In the My services section, verify that LAUNCH SERVICE option is available for the following services.

    1. VMware Aria Operations for Networks

  6. Click the LAUNCH SERVICE and verify that you can access all functions of the service.

What to do next

If you encounter issues while performing this procedure, use the following troubleshooting tips.

Troubleshooting Tips

  • Ensure that you have a valid account.

  • Ensure that your account is associated with one or several VMware Cloud Services organizations. To access a cloud service, you must belong to an organization.

  • Ensure that your account is authorized for the Cloud-Based Network Visibility services.

  • Ensure that there is network connectivity between the Active Directory infrastructure and the organization's identity provider.

  • Ensure that organization's identity provider can synchronize the Active Directory user group.

  • Ensure that the user account is an active account in Active Directory and is not locked.

Verify the Status of the VMware Aria Operations for Networks Data Collector

Verify the operational state of the VMware Aria Operations for Networks Data Collector by checking the state and health of all services.

Validate that the VMware Aria Operations for Networks Data Collector is operational and its services are active and accessible by VMware Cloud Services.

Expected Outcome

All Operations for Networks Data Collector services have an Active status and all service proxies are Running.

Procedure

  1. Log in to the VMware Cloud Services console at https://console.cloud.vmware.com/ as an organization member.
  2. Click the VMware Cloud Services applications menu in the top right corner of the page.

  3. On the My services page, in the VMware Aria Operations for Networks card, click Launch service.

  4. On the VMware Aria Operations for Networks page, in the left pane, navigate to Settings > Infrastructure and support

  5. Click the Infrastructure and updates tab and verify that System health and System infrastructure are both listed as Good.

  6. In the Collector VMs section, verify that the status of the VMware Aria Operations for Networks Data Collector shows as Green.

  7. Verify the status of the services of the VMware Aria Operations for Networks Data Collector.

    1. Click the Nickname of the VMware Aria Operations for Networks Data Collector.

      The Collector VM page opens.

    2. In the Service availability section, verify that the Collector, Flow processor and Nfcapd services' state is Green.

What to do next

If you encounter issues while performing this procedure, use the following troubleshooting tips.

Troubleshooting Tips

  • Ensure that there is network connectivity between VMware Cloud Services and the VMware Aria Operations for Networks Data Collector.

  • Ensure that there is network connectivity between the VMware Aria Operations for Networks Data Collector and the VI workload domain vCenter Server instances.

  • Ensure that the correct credentials are used for each vCenter Server cloud account for VI workload domain vCenter Server instances.

  • Ensure that the vCenter Server cloud account data collection is successful.

Verify the Authentication to vCenter Server for Cloud-Based Network Visibility for VMware Cloud Foundation

Verify that the vCenter server data source is configured with an account that allows VMware Aria Operations for Networks to read data from the vCenter Server and is set up to allow authentication from the VMware Cloud Services portal and has sufficient privileges.

Validate that the organization's identity provider has access to Active Directory and you can authenticate to VMware Cloud Services.

Expected Outcome

The VMware Aria Operations for Networks has the proper values to authenticate to the vCenter Server.

Procedure

  1. Log in to the VMware Cloud Services console at https://console.cloud.vmware.com/ as an organization member.
  2. Click the VMware Cloud Services applications menu in the top right corner of the page.

  3. On the My services page, in the VMware Aria Operations for Networks card, click Launch service.

  4. On the VMware Aria Operations for Networks page, in the left pane, navigate to Settings > Accounts and data sources.

  5. Click the Data sources tab, click the vertical ellipsis for the vCenter data source, and, from the drop-down menu, select Edit.

  6. Verify that the Configuration section shows Validated successfully.

What to do next

If you encounter issues while performing this procedure, use the following troubleshooting tips.

Troubleshooting Tips

  • Ensure that you have valid a vCenter Server service account.

  • Ensure that your service account password is not expired or locked.

Verify the Authentication to NSX-T Data Center for Cloud-Based Network Visibility for VMware Cloud Foundation

Verify that the NSX server data source is configured with an account that allows VMware Aria Operations for Networks to read data from the NSX server and is set up to allow authentication from the VMware Cloud Services portal and has sufficient privileges.

Validate that the organization's identity provider has access to Active Directory and you can authenticate to VMware Cloud Services and authorize to the Cloud-Based Automation services.

Expected Outcome

The VMware Aria Operations for Networks has the proper values to authenticate to the NSX Server.

Procedure

  1. Log in to the VMware Cloud Services console at https://console.cloud.vmware.com/ as an organization member.
  2. Click the VMware Cloud Services applications menu in the top right corner of the page.

  3. On the My services page, in the VMware Aria Operations for Networks card, click Launch service.

  4. On the VMware Aria Operations for Networks page, in the left pane, navigate to Settings > Accounts and data sources.

  5. Click the Data sources tab, click the vertical ellipsis for the NSX data source, and, from the drop-down menu, select Edit.

  6. Verify that the Configuration section shows Validated successfully.

What to do next

If you encounter issues while performing this procedure, use the following troubleshooting tips.

Troubleshooting Tips

  • Ensure that you have valid NSX Service Account with proper permisions.

  • Ensure that the NSX Service Account does not have a expired or locked password.