You can request password resets for users in your organization. Users for which you trigger a password reset receive an email with instructions on setting a new password.

Prerequisites

Verify that you are logged in with an account that has the Administrator role assigned.

Procedure

  1. On the Commerce Portal toolbar, click Users.
  2. Click the ellipsis-vertical button next to a user's name and select Reset Password.
    Requesting a password reset for a user from the Users menu.
    A pop-up window appears, prompting you to confirm the password reset request.
  3. Click Yes.

Results

The user receives an email with instructions for resetting their password.