You can request password resets for users in your organization. Users for which you trigger a password reset receive an email with instructions on setting a new password.


Verify that you are logged in with an account that has the Administrator role assigned.


  1. On the Commerce Portal toolbar, click Users.
  2. Click the ellipsis-vertical button next to a user's name and select Reset Password.
    Requesting a password reset for a user from the Users menu.
    A pop-up window appears, prompting you to confirm the password reset request.
  3. Click Yes.


The user receives an email with instructions for resetting their password.