If the VMware Cloud Provider Lifecycle Manager appliance deployment fails or if the appliance is not operating properly, you can examine the appliance log files to determine the cause of the problem.

VMware Technical Support routinely requests diagnostic information handling support requests. You can use the VMware Cloud Provider Lifecycle Manager UI to download and examine the applaince log files and support bundle.

Using the Log Files to Troubleshoot the Appliance

You can examine the log files for errors and warnings to the VMware Cloud Provider Lifecycle Manager appliance.

You can download the log files from the VMware Cloud Provider Lifecycle Manager REST API.

You can find the log files also directly on the VMware Cloud Provider Lifecycle Manager appliance in the /tasks file under the /opt/vmware/cplcm/log/cplcm-rest-api/ directory.

Procedure

  1. To access the VMware Cloud Provider Lifecycle Manager UI, navigate to https://vcplcm-host-name and login as vcplcm.
  2. In the top navigation bar, click Administration.
  3. To download the log file, click Download Logs.
  4. Examine the log file.
    The log file entries contain a TaskID and subtask name.

Download the Appliance Support Bundle

You can use the UI to download a support bundle for diagnostic and debugging purposes.

The support bundle file is in zip format.

Procedure

  1. To access the VMware Cloud Provider Lifecycle Manager UI, navigate to https://vcplcm-host-name and login as vcplcm.
  2. In the top navigation bar, click Administration.
  3. To download the support bundle, click Download Support Bundle.
    The Download Support Bundle dialog bog opens.
  4. (Optional) To download the support bundle with persistence data, in the Download Support Bundle dialog box, turn on the toggle.
  5. Click Download Support Bundle.
  6. Examine the support bundle files.