If the VMware Cloud Provider Lifecycle Manager appliance deployment fails or if the appliance is not operating properly, you can examine the appliance log files to determine the cause of the problem.

VMware Technical Support routinely requests diagnostic information handling support requests. You can use the VMware Cloud Provider Lifecycle Manager UI to download and examine the applaince log files and support bundle.

Using the Log Files to Troubleshoot the Appliance

You can examine the log files for errors and warnings to the VMware Cloud Provider Lifecycle Manager appliance.

You can download the log files from the VMware Cloud Provider Lifecycle Manager REST API.

You can find the log files also directly on the VMware Cloud Provider Lifecycle Manager appliance in the /tasks file under the /opt/vmware/cplcm/log/cplcm-rest-api/ directory.

Procedure

  1. To access the VMware Cloud Provider Lifecycle Manager UI, navigate to https://vcplcm-host-name and login as vcplcm.
  2. In the top navigation bar, click Administration.
  3. To download the log file, click Download Logs.
  4. Examine the log file.
    The log file entries contain a TaskID and subtask name.

Download the Appliance Support Bundle

You can use the UI to download a support bundle for diagnostic and debugging purposes.

The support bundle file is in zip format.

Prerequisites

Verify that VMware Cloud Provider Lifecycle Manager can connect to https://customerconnect.vmware.com.

Procedure

  1. To access the VMware Cloud Provider Lifecycle Manager UI, navigate to https://vcplcm-host-name and login as vcplcm.
  2. In the top navigation bar, click Administration.
  3. To download the support bundle, click Download Support Bundle.
    The Download Support Bundle dialog bog opens.
  4. (Optional) To download the support bundle with all stored data about the registered data center components, environments, and tasks, in the Download Support Bundle dialog box, turn on the toggle.
    If you turn on the toggle, the support bundle downloads and discloses details about the local deployments. Sensitive data, such as passwords, is not disclosed in the support bundle file.
  5. Click Download Support Bundle.
  6. Examine the support bundle files.

Restart a Task

You can use the VMware Cloud Provider Lifecycle Manager Web UI to restart failed tasks.

If a task that you run by using VMware Cloud Provider Lifecycle Manager fails, instead of importing the data from scratch and running the task again, you can use the web UI to restart the task.

When restarting a task, you cannot change the input data. If you want to change the input data, you must download the request payload, change the input data in the JSON file, and perform the operation by using the JSON.

Procedure

  1. To access the VMware Cloud Provider Lifecycle Manager UI, navigate to https://vcplcm-host-name and login as vcplcm.
  2. In the top navigation bar, click Tasks.
  3. Restart the task.
    Goal Action
    Restart a task by using the same input data From the task lists, click the vertical ellipsis () of the task you want to restart and click Restart.
    Restart a task by changing the input data
    1. From the task lists, click the task you want to restart.
    2. From the task page, download the JSON by clicking Download Request Payload.
    3. Change the input data in the JSON file.
    4. Perform the task operation by importing the JSON file.

Results

VMware Cloud Provider Lifecycle Manager re-runs the task by using the payload you initially provided.