For a detailed description of the roles and responsibilities for VMware Cloud on AWS, please refer to the Service Description .

Entity

Responsibility/Activity

Customer

  • Deploying Software Defined Data Centers (SDDCs)

    • Host Type

    • Host Count

    • Connected AWS Account

  • Configuring SDDC Network & Security (NSX)

    • Management Gateway Firewall

    • Management Gateway IPsec VPN

    • Compute Gateway Firewall

    • Compute Gateway IPSec VPN

    • Compute Gateway NAT

    • Public IP Addresses

    • Network Segments

    • Distributed Firewall

  • Deploying Virtual Machines

    • Installing Operating Systems

    • Patching Operating Systems

    • Installing Antivirus Software

    • Installing Backup Software

    • Installing Configuration Management Software

  • Migrating Virtual Machines

    • Live vMotion

    • Cold Migration

    • Content Library Sync

  • Managing Virtual Machines

    • Installing software

    • Implementing backup solution

    • Implementing Antivirus solution

VMware

  • SDDC Lifecyle

    • ESXi patch and upgrade

    • vCenter Server patch and upgrade

    • NSX patch and upgrade

    • vSAN patch and upgrade

  • SDDC Backup/Restore

    • Backup and Restore vCenter Server

    • Backup and Restore NSX Manager

  • SDDC Health

    • Replace failed hosts

    • Add hosts to maintain adequate “slack space”

  • SDDC Provisioning

    • Operate vmc.vmware.com 24x7x365

    • Manage “Shadow” VPC holding customer SDDC

Amazon Web Services

  • Physical Infrastructure

    • AWS Regions

    • AWS Availability Zones

  • Compute / Network / Storage

    • Rack and Power Bare Metal Hosts

    • Rack and Power Network Equipment