One of the key differences between an on-premises environment and a VMware Cloud SDDC is in the responsibility of the infrastructure management. In an on-premises environment, an organization is responsible for managing the physical infrastructure, virtual infrastructure, and workloads.

With VMware Cloud, an organization is primarily responsible for managing and operating their workloads, while the VMware Cloud Provider manages the physical and virtual infrastructure.


For more details, please refer to the VMware Cloud shared responsibility model.

It is important for an organization to understand the Service Level Agreements (SLAs) and Service Level Objectives (SLOs) for a given VMware Cloud Provider to ensure it satisfies the needs of the organization. In VMware Cloud, an SLO defines the quality of service that a VMware Cloud Provider delivers to an organization. An SLA is a legally binding contract between a VMware Cloud Provider and an organization with specific terms and conditions of the SLOs.

When analyzing existing workloads, an organization should agree on a set of SLOs with the respective application owners. An organization should design a VMware Cloud environment that meets the SLOs for their end-users, while aligning to the established SLAs of the VMware Cloud Provider. In addition, an organization should monitor and log key metrics to ensure that a VMware Cloud Provider is meeting their SLAs.


VMware Aria Operations (SaaS) and VMware Aria Operations for Logs can be used to monitor the VMware Cloud SDDC and its workloads.