Problem
You might experience problems connecting to resources on VMware Cloud on AWS. For example:
You log in to the VMC Console and see only a blank screen.
You try to log in to the vSphere Client or vSphere Web Client and see the error message, User name and password are required.
Cause
This error is caused by a problem with the site cookies.
Solution
- You can resolve this issue either by deleting the site cookies or opening an incognito or private browsing window in your browser.
Option
Description
Delete cookies
Follow the instructions for your browser. If you want to delete only specific cookies, delete ones with "vmware" and "vidm" in the name.
Google Chrome: See https://support.google.com/chrome/answer/95647
Mozilla Firefox: See https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
Microsoft Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Microsoft Edge: https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history
Open an incognito or private browsing window
Follow the instructions for your browser:
Google Chrome: Click the menu button and select New incognito window.
Mozilla Firefox: Click the menu button and select New Private Window.
Microsoft Internet Explorer: Click the tools button and select .
Microsoft Edge: Click the More icon, and select New InPrivate window.
Safari: Select .