Unable to Connect to VMware Cloud on AWS

Problem

You might experience problems connecting to resources on VMware Cloud on AWS. For example:

• You log in to the VMware Cloud Console and see only a blank screen.
• You try to log in to the vSphere Client and see the error message, User name and password are required.

Cause

This error is caused by a problem with the site cookies.

Solution

• ♦ You can resolve this issue either by deleting the site cookies or opening an incognito or private browsing window in your browser.

  Option	Description
  Delete cookies	Follow the instructions for your browser. If you want to delete only specific cookies, delete ones with "vmware" and "vidm" in the name. Google Chrome: See https://support.google.com/chrome/answer/95647 Mozilla Firefox: See https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Microsoft Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies Microsoft Edge: https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history Safari: https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac
  Open an incognito or private browsing window	Follow the instructions for your browser: Google Chrome: Click the menu button and select New incognito window. Mozilla Firefox: Click the menu button and select New Private Window. Microsoft Internet Explorer: Click the tools button and select Safety > InPrivate Browsing. Microsoft Edge: Click the More icon, and select New InPrivate window. Safari: Select File > New Private Window.