Submit an Upgrade Schedule Request

To request scheduling for upgrades to your SDDC, you can use the VMware Cloud Console .

Upgrades for VMware Cloud on AWS SDDCs are deployed in a rollout across the service. When an upgrade rollout is available for your organization, you receive an email notification and a notification in the VMware Cloud Console. Typically, you receive this notification 30 to 60 days before upgrades begin for a rollout. After you receive the notification, you can submit a scheduling request for any of your SDDCs.

A VMware rollout admin evaluates your scheduling request and attempts to accommodate it, based on available upgrade capacity and other factors. Based on your schedule request inputs (if any) and other upgrade process constraints, the rollout admin places the upgrade for your SDDC into a proposed schedule at least 3 weeks ahead of a proposed start date. You can view the placement and submit or edit an upgrade request to provide feedback and request any changes to the proposed schedule prior to final scheduling. Final scheduling will occur within 1-2 weeks prior the start date for Phase 1 of the upgrade.

Procedure

1. Log in to the VMware Cloud Console at https://vmc.vmware.com.
2. Click the Maintenance () tab.
3. Click the Rollouts tab.
4. Select the rollout that you want to schedule.
   Each rollout represents an SDDC bundle release that is available for upgrade.
5. Select the SDDCs to include in your schedule request, and click Schedule Request.
6. In the Pick preferred weeks section, select your first preference for the week in which upgrades for the selected SDDCs to occur.
7. (Optional) Click Add Preference and select an additional week. You can specify up to three preferences total.
8. In the Dates to exclude from upgrade scheduling text box, enter any dates on which you do not want upgrades to occur.
9. In the Preferred maintenance hours text box, specify the times of the day when you prefer upgrades to be scheduled.
   Maintenance times are specified in UTC time. For information on converting UTC to your local time zone, see Convert UTC Time to Local Time.
10. In the final text box, enter any other information required to help VMware schedule your upgrade.
11. Click Submit Request.

Results

Your request is submitted to VMware. The Requests tab is displayed, which shows your scheduling requests and their status.

A VMware rollout admin will review your request. If the rollout admin adds questions or comments to your request, you receive a notification in email and in the VMware Cloud Console.

View and Edit Upgrade Schedule Requests

After you have submitted an upgrade scheduling request, you can use the VMware Cloud Console to view the status of your requests and edit them.

Procedure

1. Log in to the VMware Cloud Console at https://vmc.vmware.com.
2. Click the Maintenance () tab.
3. Click the Requests tab.
   A list of all your schedule requests is displayed. Requests that the rollout admin has not yet reviewed are in the Submitted status. Requests that the rollout admin has reviewed are in the Reviewed status.
4. (Optional) To expand the details for a request, click the >> icon.
5. (Optional) Click Edit Request to edit or delete the request.
   • Edit any of the request parameters and click Update Request.
   • To delete the request, click Delete Request.

View Upgrade Scheduling and Status

You can view the schedule and status for your SDDC upgrades on the Maintenance tab of the VMware Cloud Console.

Procedure

1. Log in to the VMware Cloud Console at https://vmc.vmware.com.
2. Click the Maintenance () tab.
3. Click the Rollouts tab.
4. Select the rollout that you want to view.

Results

The SDDCs for which this rollout is applicable are displayed.

The following information is shown in this grid:

Column	Description
Version	The current SDDC bundle version.
Phase 1	If the SDDC is in the Placed, Scheduled, or In Progress status, this shows the time allocated for Phase 1 of the upgrade.
Phase 2	If the SDDC is in the Placed, Scheduled, or In Progress status, this shows the time allocated for Phase 2 of the upgrade.
Phase 3	If the SDDC is in the Placed, Scheduled, or In Progress status, this shows the time allocated for Phase 3 of the upgrade.
Request ID	If you have submitted a scheduling request for this SDDC, the request ID is shown in this column. Click the ID to see the request details.
Status	This shows the status of the upgrade scheduling. The following statuses are available: Planning A rollout is available for this SDDC, but the rollout admin has not placed or scheduled the SDDC. Placed The rollout admin has selected the preferred week for the upgrade. The rollout admin moves the status from Placed to Scheduled when they have reviewed your scheduling request, if any, and confirmed that resources are available to perform the upgrade during the Placed time Scheduled Either the rollout admin has accepted the customer requested schedule and the time for the upgrade has been blocked, or the default upgrade time selected by the rollout administrator is acceptable to the customer. In Progress The upgrade is in progress. Completed The upgrade is complete.

Status