To request scheduling for upgrades to your SDDC, you can use the VMware Cloud Console .

Upgrades for VMware Cloud on AWS SDDCs are deployed in a rollout across the service. When an upgrade rollout is available for your organization, you receive an email notification and a notification in the VMware Cloud Console. Typically, you receive this notification 30 to 60 days before upgrades begin for a rollout. After you receive the notification, you can submit a scheduling request for any of your SDDCs.

A VMware rollout admin evaluates your scheduling request and attempts to accommodate it, based on available upgrade capacity and other factors. Based on your schedule request inputs (if any) and other upgrade process constraints, the rollout admin places the upgrade for your SDDC into a proposed schedule at least 3 weeks ahead of a proposed start date. You can view the placement and submit or edit an upgrade request to provide feedback and request any changes to the proposed schedule prior to final scheduling. Final scheduling will occur within 1-2 weeks prior the start date for Phase 1 of the upgrade.

Procedure

  1. Log in to the VMware Cloud Console at https://vmc.vmware.com.
  2. Click the Maintenance (maintenance tab icon) tab.
  3. Click the Rollouts tab.
  4. Select the rollout that you want to schedule.
    Each rollout represents an SDDC bundle release that is available for upgrade.
  5. Select the SDDCs to include in your schedule request, and click Schedule Request.
  6. In the Pick preferred weeks section, select your first preference for the week in which upgrades for the selected SDDCs to occur.
  7. (Optional) Click Add Preference and select an additional week. You can specify up to three preferences total.
  8. In the Dates to exclude from upgrade scheduling text box, enter any dates on which you do not want upgrades to occur.
  9. In the Preferred maintenance hours text box, specify the times of the day when you prefer upgrades to be scheduled.
    Maintenance times are specified in UTC time. For information on converting UTC to your local time zone, see Convert UTC Time to Local Time.
  10. In the final text box, enter any other information required to help VMware schedule your upgrade.
  11. Click Submit Request.

Results

Your request is submitted to VMware. The Requests tab is displayed, which shows your scheduling requests and their status.

A VMware rollout admin will review your request. If the rollout admin adds questions or comments to your request, you receive a notification in email and in the VMware Cloud Console.