Problem

You might experience problems connecting to resources on VMware Cloud™ on AWS. For example:

  • You log in to the VMC Console and see only a blank screen.

  • You try to log in to the vSphere Client or vSphere Web Client and see the error message, User name and password are required.

Cause

This error is caused by a problem with the site cookies.

Procedure

You can resolve this issue either by deleting the site cookies or opening an incognito or private browsing window in your browser.

Option

Description

Delete cookies

Follow the instructions for your browser. If you want to delete only specific cookies, delete ones with "vmware" and "vidm" in the name.

Open an incognito or private browsing window

Follow the instructions for your browser:

  • Google Chrome: Click the menu button and select New incognito window.

  • Mozilla Firefox: Click the menu button and select New Private Window.

  • Microsoft Internet Explorer: Click the tools button and select Safety > InPrivate Browsing.

  • Microsoft Edge: Click the More icon, and select New InPrivate window.

  • Safari: Select File > New Private Window.