Review the Service Level Agreement for VMware Cloud on AWS

The Service Level Agreement (SLA) for VMware Cloud on AWS defines the service components that have an availability commitment as well as their associated targets.

You may be eligible for an SLA credit if one of the service components is unavailable and breaches the target SLA. The amount of the SLA credit you may be eligible for depends on the monthly uptime percentage for the affected availability component.

Procedure

• Read and bookmark the Service Level Agreement for VMware Cloud on AWS document at https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/support/vmw-cloud-aws-service-level-agreement.pdf.
• If you are eligible for an SLA credit, file a support ticket by selecting Support > Product Licensing.