Subscriptions allow you to save money by committing to buy a certain amount of capacity for a defined period.

A subscription is not required to use VMware Cloud on AWS. Any usage of the service not covered by a subscription is charged the on-demand rate.

You cannot cancel, convert, or modify an ordinary subscription after you have ordered it. If you choose a flexible subscription, you can exchange the remaining value of that subscription for another subscription at a future date. Pricing for this option includes a flexibility surcharge. Flexible subscriptions are subject to the following limitations:
  • Flexible subscriptions are available with upfront payment terms only, and cannot be paid on a monthly basis. They can also be exchanged only for other upfront subscriptions.
  • Flexible subscriptions are currently available only when purchasing through VMware and AWS. They are not available when purchasing through MSPs.
  • You can't exchange only part of a flexible subscription. The entire subscription must be exchanged.
  • If the remaining value of your flexible subscription is greater than the value of the new subscription you are exchanging it for, you will not receive a refund on the difference.
  • Flexible subscriptions are not available for i3en hosts. However, you can exchange a flexible subscription for i3 hosts for a non-flexible subscription for i3en hosts.

If you purchased through AWS, you do not see details of the subscription pricing in the VMC Console. Pricing is determined by your agreement with AWS. For more information, see Purchase Options for VMware Cloud on AWS.

Prerequisites

You must have funds associated with your VMware Cloud services account that you can use to pay for the subscription.

Procedure

  1. Log in to the VMC Console at https://vmc.vmware.com.
  2. Click Subscriptions ().
  3. Click Create Term Commitment and select the type of term commitment you want to create.
    Option Description
    VMware Cloud on AWS
    • Select Host Capacity to select a term commitment based on purchasing hosts for provisioning of SDDCs.
      1. Select the region in which the subscription applies.
      2. Select the host type.
      3. Select the number of hosts you want as part of the subscription.

        The total number of subscribed hosts cannot be more than the maximum allowed for your organization.

    • Select Site Recovery to select a term commitment based on protecting a specified number of on-prem workloads.
      1. Select the region in which the subscription applies.
      2. Specify the number of VMs to protect under this subscription.
    VMware Cloud Foundation Enter the number of CPUs for which you want to purchase the term commitment.

    The VMware Cloud Foundation term commitment is a subscription bundle which includes subscriptions for VMware Cloud Foundation, Tanzu Standard, and vRealize Cloud. This term commitment does not include Network Insight Cloud, which is available separately.

  4. Click NEXT to choose subscription terms.
  5. Select whether you want the flexibility to change your subscription.
    Choosing flexibility gives you the option to exchange your term commitment for another full term commitment at a future date:
    • You can exchange a flexible VMware Cloud Foundation term commitment for a VMware Cloud on AWS or VMware Cloud on Dell EMC term commitment.
    • You can exhange a flexible VMware Cloud on AWS term commitment for another VMware Cloud on AWS term commitment that includes a different number of hosts, host types, a different region, or a different time period.
    Pricing for this option includes a flexibility surcharge. To exchange your subscription, contact customer success or support.
  6. Select a payment term and click NEXT.
    Option Description
    On-Demand Select this option to have your usage charged on an hourly basis based on consumption.
    1 Year Select a 1 year subscription term. For VMware Cloud on AWS select one of the following options:
    • Select Pay Upfront to pay for the entire term in a single payment upfront.
    • Select Pay Monthly to pay for the term in monthly installments. You will be charged the monthly fee regardless of host usage. This option is not available for flexible subscriptions.

    For VMware Cloud Foundation, only the upfront payment is available.

    3 Year Select a 3 year subscription term with one of the following options:
    • Select Pay Monthly to pay for the term in monthly installments. You will be charged the monthly fee regardless of host usage. This option is not available for flexible subscriptions.

    This option is not available with a flexible VMware Cloud Foundation term commitment.

  7. If you selected a VMware Cloud Foundation term commitment, you can choose whether to upgrade existing on-premises product licenses and SnS support contracts to receive financial consideration on your term commitment.
    Option Description
    Upgrade Licenses and Sns Contracts

    You can upgrade existing vSphere, VSAN, and NSX licenses and SnS support contracts to receive financial consideration on your term commitment.

    Provide the name, contact email, and contact phone of the person who manage the licenses and SnS support contracts for the products you want to upgrade. Add any additional notes that you want to include.

    A VMware representative will contact this person to obtain more details and provide information about the next steps.

    No, Thank You Do not upgrade existing licenses.
  8. Review the summary and click PLACE ORDER.

Results

You receive a notification email indicating that your subscription order has been received. After the order has been processed, you receive a second email notification letting you know either that your subscription is active, or that the subscription process failed. If the subscription failed, contact VMware support for assistance.

What to do next

If you purchased a VMware Cloud Foundation term commitment, log in to Customer Connect to download your license keys.

Exchange a Subscription

If you purchased a flexible subscription, you can exchange that subscription to change the number or type of hosts, region, and term.

Procedure

  1. Log in to the VMC Console at https://vmc.vmware.com.
  2. Click the Subscriptions tab.
  3. Select Actions > Exchange Subscriptions.
  4. Click the link to download the Microsoft Excel file and fill out your subscription information.
  5. Click Open a Support Ticket to open a support ticket and attach the spreadsheet you filled out.

Results

After the support ticket is processed, your original subscription will be canceled and your new subscription activated. Note that the subscription exchange impacts your financial commitment only and will not affect currently running workloads. You might be subject to on-demand charges if your new subscription does not cover your current workloads.