During the deal process, your Cloud Sales Specialist or Client Executive requested that you identify a Fund Owner and a Fund User. After your deal is processed, VMware sends a service welcome email to the Fund Owner and Fund User.

The welcome email is entitled, "Welcome to VMware Cloud on AWS." If you do not recall seeing it, check your spam message or corporate spam filter. This email contains a unique service activation link which directs you to the VMware Cloud Console. It is important to use this service activation link when you log into the VMware Cloud Console for the first time.


  • Find your "Welcome to VMware Cloud on AWS" welcome email which includes your unique service activation link.
  • If the email is not in your inbox, check your corporate spam filter.
  • If you still cannot find the email, ask your Cloud Sales Specialist or Customer Success Manager to resend the email or provide you with the service activation link.
  • Complete the next step before clicking on the service activation link.