The customer user account credentials are restricted to ensure that they have an appropriate identity, entitlement, access management, and are in accordance with the established policies and procedures. VMware supports integration with the existing customer-based single sign-on (SSO) solutions to its service.

For system accounts, the VMware self-service password reset interface sends a time-bound, one-time password to the email address of the customer. However, for federated solutions, it is the customer's responsibility to reset the password.