As an Organization Owner user, you receive an email from VMware Sales or from VMware Cloud Services which a link for service onboarding.

When you purchase a service from VMware Sales, your order comes with a subscription ID. Each subscription ID is associated with one or more term commitments.

If your purchase order contains multiple subscriptions, you can do one of the following:
  • Apply all subscriptions to one Organization;
  • Apply each subscription to a different Organization.

Once the onboarding process is complete, you cannot move the service to another Organization.

Prerequisites

Procedure

  1. To open the onboarding workflow, click the link in the email you received.
  2. On the VMware Cloud Services welcome page, sign in with your VMware account.
  3. If you don't have a VMware account, click Create Your VMware Account and follow the steps to create one.
    The onboarding workflow opens to display the service subscriptions associated with your VMware account.
  4. Select the subscriptions you want to apply.
    The Select subscriptions step in the service onboarding workflow allows you to select the subscriptions you want to apply in the Organization.
  5. Associate an Organization with the service subscriptions you selected.
    If... Do this...
    You are a first-time user of VMware Cloud Services. You will be prompted to create an Organization by entering the following information:
    1. Enter a name for your Organization.

      This name will be visible on the VMware Cloud Services toolbar.

    2. Enter your company business address.

      The physical address you enter here determines the selling unit and the currency you wish to transact in.

      The Organization and Payment step of the onboarding workflow where you add company address and define a payment method.

      The physical business address you provide on this step must pass an address validation check and comply with the validation rules.

      To learn more about address validation, see What do I need to know about address validation.

    3. Select the currency in which your Organization will be billed.

      The physical address you entered determines the selling unit and the default currency in which you can pay for your services. An Organization can pay with its default currency, with a pre-approved exception currency, or with USD if the Global USD option is selected.

      To learn more about selling units and payment currencies, see How is my payment currency determined.

    4. Add a default payment method for the Organization.
      Note: If restricted Pay By Invoice (PBI) is activated for your VMware account, you will see it listed as a default payment method option, but the option is inactive. To be able to use PBI as a payment method, you must activate unrestricted PBI through an offline approval process. To learn more about payment methods, see How do I manage the payment methods for my organization.

      Example of Organization profile section with Restricted Pay By Invoice payment method.

    5. Click Continue.
    Your account is already associated with one or more Organizations in VMware Cloud Services OR you have onboarded a trial service and are now converting it to a paid service in your Organization. The Select or Create Organization step of the workflow shows a list of the Organizations associated with your account.
    • To apply the service subscriptions in an existing Organization that has no access to the service, select the Organization from the list, then click Continue.
      Note: To apply the service subscriptions to an existing Organization, the currency and selling unit of the subscription must match the currency and selling unit of the Organization.

      An example of different options available on the Select or Create Organizaiton step of the service onboarding workflow.

    • If you select to apply the service subscriptions to an existing Organization with an incomplete profile, you will be prompted to provide the missing information: business address and default payment method.
    • To apply the service subscriptions in a new Organization, click Create Organization and follow the steps described for first-time users above.
  6. Read and agree to the Terms of Service.
  7. Click Complete.

Results

The service home page displays.

What to do next

Learn more about Billing and Subscriptions in VMware Cloud Services.